Refund and Returns Policy

How do I make a return or exchange?

We hope you and your pup love what you’ve ordered! If they don’t fit perfectly, don’t worry – we’ve made the return process super easy!

First, please make sure your return items meet the following conditions to be eligible for a refund or exchange:

New condition with tags intact and returned with original packaging. Must be free of odor and dog hair.

Then follow the information below to exchange or return your item(s).

Exchanges

Exchange is free on your 1st order! We want to make sure you get the sizing right on your first purchase and eliminate sizing issues in the future.

• Email info@graciorapet.com within 30 days of the date of initial delivery.
• All return items must be in new condition and are subject to inspection.
• For additional exchanges you will need to return your item(s) at your own cost.
• Once we receive your return items, we will send your exchange items

*free exchnage only applies to apparel and walk items (same style different size).

Returns

• Email info@graciorapet.com within 30 days of the date of initial delivery.
• You will need to return your item(s) at your own cost.
• All return items must be in new condition and are subject to inspection.
• Once we receive your item(s), we will issue your refund or store credit, less the original shipping cost.

How long do I have to return or exchange an item?

You have 30 days from date of delivery to return an item for an exchange or refund

How long will it take for my exchange or return to be processed?

Exchanges and returns are processed 2 to 3 business days after we have received your returned item.

For exchanges:

Once we’ve confirmed that the item has been returned to our facilities, process your exchange item. We will keep constant communication with you via email.

For refunds:

Your refund will be processed 2-3 business days after your return item has been delivered to our warehouse. The refund will be issued to your original from of payment.

Do you refund the delivery charge?

Exchanges are free on your first order! We will provide a shipping label for you to send back the items.

Unfortunately, shipping fees for returns must be covered by the customer if the items returned for a refund are for non-quality issues.

• US customers can arrange their own return shipping, OR a shipping label can be provided by Graciorapet, however a flat rate of $7 USD will be deducted from your refund to cover the return shipping and handling fee.
• Non US customers will need to arrange their own shipping to our return warehouse located in the US. This will be non refundable

Can I return a “Final Sale” item?

Items on “Final Sale” are offered at greatly reduced prices so you can enjoy substantial savings. These items are in turn non-returnable, non-exchangeable, and non-refundable. Before buying a “Final Sale” item, please double-check sizing.